Refund policy

Returns

Your satisfaction is our top priority and main goal. Each design is made to order specifically for each client. Because we tailor our designs to your specifications we have to place limits on refunds. If in the event you reject a made to order design for any reason beyond our responsibility and a refund request is granted, we will charge you for 20% of your project cost to cover external labor and waste material (this applies to all order over $200).

If any errors were made on our part we will gladly fix the problem or redo the entire project free of charge ship it to you and will compensate you for any shipping costs incurred.

To be eligible for a return or refund, your item must be unused and returned in the same condition that you received it and within 21 days of your purchase . It must also be in the original packaging and include any tags with unbroken seals.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within 3 weeks.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
info@soptah.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping
To return your product, you should mail your product to: 55-59 Chrystie St. suite #B105, NYC, New York, US, 10002

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.