Frequently Asked Questions

Can I customize a design I see on S.o.Ptah.com?
How do I order jewelry from S.o.Ptah?
Does Studio of Ptah require a deposit on orders?
What Payment options are accepted?
What is the turnover time once payment has been made?
What delivery methods are used?
Does S.o.Ptah.com make custom designs from an original concept?
What if the jewelry I purchased does not fit?
What is S.o.Ptah.com’s Privacy Policy?         
Does S.o.Ptah have a store location?
Does Studio of Ptah have more designs than what is shown on the website?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Q: Can I customize a design I see on S.o.Ptah.com? Back to questions

A: Yes.  Because Studio of Ptah 's designs are made to order, we can make any item on our site to the client’s specifications.  For example, if you see a piece in Yellow gold and want it in Platinum or Rose Gold or a combination of both metals we can do it.  Or maybe you like a design feature of one item and want to apply it to a different design we can do that. Perhaps you’d rather all diamonds instead of Emeralds or Rubies.  We encourage people to be involved in the creative process of their piece so that it reflects their individual tastes as well as who they are.     

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Q: How do I order Jewelry from S.o.Ptah.com? Back to questions

A: To order jewelry designs from our web site or for customized orders, please call 212-343-9706 or email order information to info@soptah.com.  Please be sure to include the style number as well as your contact information.  We will call to confirm your order as well as pricing, order confirmation, payment instructions and delivery date. 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Q: Does S.o.Ptah.com require a deposit on orders? Back to questions

A: Yes.  To begin an order we require a non-refundable deposit over 40% of the total price.  We require a deposit because each order we execute for a client is made specifically for that client.  So we’ll need a commitment in the form of a deposit to begin to the process.   

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Q:  What payment options are accepted? Back to questions

A:  We accept money orders and Checks.  We currently do not accept credit cards for orders made over the phone or internet.  All orders must be paid in full prior to shipping.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

                                                                               

 

Q: What is the turnover time once payment has been made? Back to questions
A:  Unlike most Custom Fine Jewelry Companies that creates jewelry to order, it takes S.o.Ptah just 2 weeks to complete most orders; not including shipping time.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Q: What delivery methods are used? Back to questions

A:  We ship all of our packages using Express Mail Services.  One has the option of choosing Fed-ex or UPS delivery as well.  The tracking number will be communicated to the client and all delivery confirmations are verified. 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Q: Will S.O.Ptah make custom designs from my concepts? Back to questions

A: Most definitely.  Original concepts can be handcrafted although we ask that it be of spiritual or cultural significance for us to do it.  To complete original custom designs we would need to be faxed or emailed a picture or drawing of the idea to work from.  For original custom work we do require a non-refundable deposit of 50% of the total balance up front. Once the jewelry piece is complete, we will email you a photo of the final piece for your approval. If you are happy with the jewelry piece, the final balance is due prior to shipping. Custom jewelry is not returnable and not refundable. Contact us at info@soptah.com or 212-343-9706 to share your design ideas.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Q: What if the jewelry I purchased does not fit? Back to questions

A: It is important to us that your jewelry fits properly.  If you would like to adjust the item to a different size, please contact us.  After you return the item to us we will resize your jewelry.  You will need to send a money order with the returned item to cover the cost of shipping and handling. If you are not sure how much the cost will be, please email us.  There is no charge for re-sizing an item at any time.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Q: What is S.o.Ptah.com’s Privacy Policy? Back to questions

A: Your privacy is also important to us!  We use the information you provide about yourself when placing an order to complete the order and for future S.o.Ptah communications to you, our valued customer.  With permission, we occasionally use our customers' mailing address and email address to communicate product promotions and new product information.  Such addresses are not used for any other purpose and are not shared with outside parties.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

                                                                                                                                   

 

 

Q: Does S.o.Ptah have a store location? Back to questions

A: Yes.  S.o.Ptah’s showroom and design studio is located in lower Manhattan at 55-59 Chrystie St. between Canal St. and Hester St.  We are on the 4th floor, suite 13B in Manhattan. 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Q: Does Studio of Ptah have more designs than what is shown on the Website? Back to questions

A: Yes.  Currently we have the largest original collection of Cultural jewelry in the world.   We produce over 2000 various designs which are exclusive to our company.  For those who are curious to see more of our work we encourage you to visit our showroom in Manhattan.