Customer Service

Conditions of Use
Rarely, data may be inaccurately displayed on out site due to system errors, inaccurate information or human error.  While we make every attempt to avoid such errors, it is always possible they may occur. We reserve the right to correct any and all errors when they do occur and we shall not honor inaccurate or erroneous prices. Our prices are also subject to change without notice. We apologize for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact us at info@soptah.com or call 212-343-9706. Studio of Ptah is able to produce and make custom jewelry. If you do not see your perfect piece please contact us.

Copyright
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, video clips, digital downloads, data compilations, and software, is the property of Studio of Ptah or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Studio of  Ptah, and protected by U.S. and international copyright laws.

Shipments
We fully insure each order all the way to you. That means that when your order is in transit to you, shipment is always risk-free. For added security, it is our policy that a signature is required for all orders.

Website Information 
Studio of Ptah makes every effort to ensure that our online catalog is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, color and size may vary slightly. In compliance with industry standards and FTC regulations, Studio of Ptah, states that carat total weight in all purchases may vary 0.05 carats from stated weight. On the Studio of Ptah site, we display the dimensions of our products. As with any measurement small discrepancies in any measurements taken can vary from item to item. For items containing multiple diamonds, we list the average grade and measurement for color, clarity, and carat weight. These averages are calculated by adding all grades or measurements that comprise the inventory with regard to that particular piece of merchandise, and determining the closest mean grade or measurement.

Sale Tax
Currently sale tax is only collected on orders shipped to addresses in New York State.

Legal Notice 
Under no circumstances shall Studio of Ptah be liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or otherwise, even if we have been advised of the possibility of such damages. If you have any questions, please do not hesitate to contact us at info@soptah.com or call 212-343-9706.